Everybody wants to know the secret to getting along in the business world. The Achilles heel of most organizations is the inability to deal with negative feelings. Who knew the answer could be so simple, easy to learn and so powerful?

The Win-Win Finesse explains how to confront another with negative feelings while valuing the person in a way that defuses the negative feelings and usually guarantees not only a hearing but also a new sense of openness and cooperation. It employs a positive double bind method of giving feedback that persuades a positive response from the other. The paradoxical aspect of the message makes it difficult for the receiver to respond in other than positive and cooperative terms.

This simple, direct, easy to learn, practical method is explained in a short engaging fable, and followed by many examples of people learning to use it in a variety of workplaces. It has wide applications wherever people work and live together. It is indeed a powerful breakthrough in conflict resolution for every situation. This little book supplies what is up to now still missing in the vast repertoire of management and leadership skills.

Dr. Baute has been applying psychology to the workplace, consulting and training for many years in every type of organization. Assessment, coaching and conflict resolution have been main areas of focus. Every work setting was stymied by the inability to deal with negative feelings at every management level. More than procedures, rules, manuals or workshops in conflict resolution was needed.

The Win-Win Finesse method was developed over twenty years, beginning with study of the double bind in communication in the 1980s at the Mental Research Institute in Palo Alto, California. Every place he has taught this, both in business, professional, government organizations and not for profit community groups, has welcomed this approach.

The Win-Win method finesses and makes almost impossible the negative reaction. Therefore it has the power to enlarge the ability of people anywhere to work together with more openness, good will, morale and human cooperation regardless of obstacles. Every type of organization needs and will use this method. It application is, in fact, endless.